Refund policy

REPLACEMENT POLICY

At this time, returns are only accepted with prior authorization. 
Please contact us at us@thegrowth.co.kr before sending back any products.
Unauthorized returns will not be processed.

💡 Tip for Faster Service:

If you are contacting us via email, please include your order number in the subject line (e.g., Return Request - Order #12345). 
This will help our team process your request much faster.

Due to our international fulfillment system, some return requests may be resolved through replacement rather than physical return. Our customer support team will provide guidance based on your specific case.

📌 1. General Policy

If your order arrives with any damage or defect, we’re happy to offer a refund or replacement within 2 weeks of your purchase.

To ensure faster service, please include your order number in all communications with our customer care team.

[Condition]
Refunds or replacements are only available for items purchased directly from www.theglowm.us.

We are unable to process refund or replacement requests for products purchased through third-party retailers.

Due to hygiene and safety reasons, opened or used skincare devices, cosmetic products, gels, serums, and other personal care items are not eligible for return or refund if the request is made due to a change of mind.

To be eligible for a change-of-mind return, the product must be unopened, unused, and in its original condition and packaging.

📦 2. Delivery

If your package is marked as delivered by our logistics provider but is lost or stolen afterward, we are unfortunately unable to offer a refund.

We do not take responsibility for personal damage to items. This includes damages caused by dropping, misuse, theft, spills, or other external causes.

⚠️ 3. Damaged or Defective Items

If your item arrived damaged or defected, please email us@thegrowth.co.kr with clear photos of the product’s condition so our team can review and arrange a replacement if needed.

For any additional questions, feel free to reach out to us at us@thegrowth.co.kr or through our website's Customer Support.